Benefits of Smart Workplaces
When we think of a ‘Digital’ workplace, we tend to think broadly about technology. It can mean the hardware such as the laptops and scanners and printers, servers and WiFi. But it also expands into Software, emails, Apps and Video Conferencing. Being a Smart Workplace simply means you have the right technology to help you do business better, and the benefits can be seen across your entire business. There isn’t a more important time than right now, in terms of enabling your workforce to be smart, agile and ready to work remotely. With Covid-19 forcing many businesses to consider how they can enable their team to work from home does in turn create a benefit, which is business continuity.
Having an agile and remote-enabled workplace prevents major interruptions to normal business from impacting your ability to operate. The Smart Workplace is resilient to this and similar to having an appropriate cloud backup, they are able to continue operations with minimal disruption.
The rate that technology is accelerating has presented some roadblocks, which may create challenges in starting on your journey towards a smart workplace:
– With an aging workforce approaching retirement, the risk of losing precious knowledge is high, and sometimes their resistance to change can cause headaches for the entire business.
– The shear overload of information that is both shared and available can be quite consuming, so finding the relevant content employees in your business needs is a timely and sometimes frustrating task.
– Yet our burning desire for instant access and working faster is driving the pace of doing business to simply keep on top of things (including the endless daily emails in your inbox).
But how do we get there you ask? My answer is, by embracing the evolution and the modern world we are operating within and put Smart Strategies in place to keep your workplace moving and growing and the pace it demands. Here are some simple strategies:
– Support the changes in working styles – Enable your staff to work more transparently and leverage social networks.
– Unify offline and online communications – Let your staff utilise their mobile devices and offer remote access, allowing them to be connected to the tools and information they need.
– Focus on employee experience – Break down the firewall and give them choice, flexibility, and personalisation so they have the same enjoyable user experience we promote to our customers.
– Support virtual work environments – Allow your employees to stay connected in remote environments, balancing a need for customer privacy and operational risk.
– Minimise spending – Provide the right tools and the right information employees need at the right time.
We all know there are risks associated with not adapting and changing in the modern world – but if those risks aren’t enough to motivate you to change, perhaps considering the benefits might.
Attract and retain the right people – The people you want working in your business want new technologies that make their work/life easier. If you build a reputation as a business that values technology and innovation, you’ll attract and retain the talent you need to be successful.
Creating a collaborative culture – Providing the tools for collaboration across your company is a start, but make sure you back it up with proper training and support on how to use them. If you have quality, reliable systems in place, you will build a culture where ideas and innovation are valued, and issues are able to be resolved quickly.
Better customer service – A more efficient, productive, and engaged workforce means your customers get the best from your people who will strive to deliver the best results.
A unified workforce – By using the same systems and processes wherever your teams are located will create a feeling that everyone in the organisation is on the same level and can focus on achieving the shared goals and objectives of your business.
Individual flexibility – Research shows many staff would take a lower salary if it meant having the flexibility to work away from the office.
Social networks – Setting up social networks within your digital environment creates a satisfied and more productive workforce.
Retain your Intellectual Property – As the workforce does age and staff retire, having a smart workplace where policy and procedure documentation is safely generated and stored both collaboratively and secure in the cloud, quickly pays for itself as that knowledge is retained within the business.
Boost customer privacy – By enforcing consistent use of correct systems, whether internal or remote, your customers can be reassured that their information is being treated with the utmost respect and security.
Save money – When you choose cost effective digital solutions, you free up funds to invest elsewhere. This could be the difference that enables you to launch a new product or service that separates you from your competition.
Break down silos – The right technology and systems encourages relationship building and collaboration. It’s no longer enough to pass it up to management and let them take care of it, allow your teams to build connections beyond their normal work groups and enable collaborative problem solving.
The best Smart Workplaces will be the leading businesses of the future, as they will be filled with empowered people, who will be driving knowledge and collaboration to deliver measurable business value. If this describes the direction that you want your workplace to head, speak to Delta today about the systems we can help you incorporate to smarten up your workplace.
Source: The Digital Workplace (Deloitte)